BfDI (Germany) - 17.02.2021

BfDI - KiKxxl GmbH

Authority:	BfDI (Germany)
Jurisdiction:	Germany
Relevant Law:	Article 6 GDPR Article 21 GDPR Article 16 Regulation on Privacy and Electronic Communications § 102 (2) TKG § 149 (1) Nr. 17 (e) TKG § 20 UWG § 7 UWG
Type:	Complaint
Outcome:	Upheld
Started:
Decided:
Published:	17.02.2021
Fine:	260000 EUR
Parties:	n/a
National Case Number/Name:	KiKxxl GmbH
European Case Law Identifier:	n/a
Appeal:	Pending appeal Amtsgericht Bonn
Original Language(s):	German
Original Source:	bundesnetzagentur.de (in DE)
Initial Contributor:	n/a
The Federal Network Agency fined the call center KiKxxl GmbH for telephone advertising without permission.
English Summary

Facts

The KiKxxl GmbH called consumers to make telephone advertising for different other companies without having any effective consent of the consumers. The company just checked the consents in an insufficient way or in some cases also not at all. They also kept making that calls although the consumers complained about the calls.
Dispute

Holding

The President of the Federal Network Agency Jochen Homann held that call centers also have to obey the law just like their employers.
Comment

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English Machine Translation of the Decision

The decision below is a machine translation of the German original. Please refer to the German original for more details.
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class="singleview"><h1 class="isFirstInSlot"> Fine against call center for unauthorized telephone advertising</h1><div class="subheadline"><p> President <cite>Homann</cite> : <q>"Punish violations against all those involved consistently"</q></p></div><div class="docData pressrelease"> <span class="label">Issue year</span> <span class="value">2021</span><br /> <span class="label">Release date</span> <span class="value">02/17/2021</span><br /></div><p> The Federal Network Agency has imposed a fine of 260,000 euros on the KiKxxl GmbH call center.</p><p> " <q>We punish unauthorized telephone advertising and take systematic action against all companies involved,</q> " says <cite>Jochen Homann</cite> , President of the Federal Network Agency. " <q>Call centers are just as obliged to comply with legal regulations as their clients</q> ."</p><h2> Advertising calls without consent</h2><p> According to the Bundesnetzagentur's findings, KiKxxl GmbH had made unauthorized advertising calls on behalf of various companies with a strong market position in the telecommunications, energy and insurance sectors.</p><h2> Serious deficiencies in the examination of advertising consents</h2><p> The call center made all these calls, although in the cases considered in the fine notice no or no effective advertising consent was available from the consumers called. During the course of the proceedings, it emerged, among other things, that KiKxxl GmbH had insufficiently checked the existence of such advertising consents and in some cases had not checked at all. This resulted in her using a lot of consent data that was out of date, legally flawed, or even inauthentic. Although numerous consumers complained to the company about received marketing calls and pointed out the problems, the company continued its practice.</p><p> Many of those affected also reported to the Federal Network Agency that despite the prohibition of further calls, there were frequent contacts that made them feel massively harassed.</p><p> The Federal Network Agency had already imposed a heavy fine in one case on the contracting company for alleged illegal advertising calls.</p><p> The fine against KiKxxl GmbH is not yet legally binding. The company has appealed against the Federal Network Agency's decision. The Bonn District Court is responsible for the judicial decision.</p><h2> Report unauthorized telephone advertising</h2><p> Consumers who receive advertising calls to which they have not consented or which they receive despite an advertising cancellation can contact the Federal Network Agency at <a class="RichTextIntLink ConfigShortLink" href="telefonwerbung-beschwerde.html;jsessionid=03329C4BE7912B70144E526F67CC3D8D?nn=265778" title="telephone advertising complaint">www.bundesnetzagentur.de/telefonwerbung-beschwerde</a> . In order to be able to convict the perpetrators, the most precise and detailed information possible is helpful.<br/></p><p> <a href="/SharedDocs/Downloads/DE/Allgemeines/Presse/Pressemitteilungen/2021/20210217_UnerlaubteTelefonwerbung.pdf;jsessionid=03329C4BE7912B70144E526F67CC3D8D?__blob=publicationFile&v=2" class="downloadLink Publication FTpdf" title="for download: press release (pdf) (opens new window)" target="_blank">Press release <span>(pdf / 374 KB)</span></a> </p><div class="sectionRelated"><div class="relatedEnts"></div></div></div></div></div><div class="clear"></div></div></div></div><div id="wrapperFooter" class="fwo"><div class="footer__top"><div class="footer__top-wrapper"><div class="inner dapadding"><div class="social"><h2 class="block-title"> Follow us </h2><div class="social__inner"><svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" width="36.9px" height="30px" viewBox="0 0 36.9 30" style="enable-background:new 0 0 36.9 30;" xml:space="preserve"><style type="text/css">
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