BfDI - mivolta GmbH

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BfDI - mivolta GmbH
LogoDE.jpg
Authority: BfDI (Germany)
Jurisdiction: Germany
Relevant Law: Article 6 GDPR
Article 21 GDPR
Article 16 Regulation on Privacy and Electronic Communications
§ 102 (2) TKG
§ 20 UWG
§ 7 UWG
§ 149 (1) Nr. 17 (e) TKG
Type: Complaint
Outcome: Upheld
Decided:
Published: 11.02.2021
Fine: 250000 EUR
Parties: n/a
National Case Number/Name: mivolta GmbH
European Case Law Identifier: n/a
Appeal: Unknown
Original Language(s): German
Original Source: bundesnetzagentur.de (in DE)
Initial Contributor: n/a

The Federal Network Agency (Bundesnetzagentur) fined the energy provider mivolta GmbH for telephone advertising without permission.

English Summary

Facts

The company mivolta GmbH used partners to call hundreds of consumers to make telephone advertising for supply agreements (electricity and gas) of his own product. Thereby the telephoners also acted without and against the consumers wishes. Partially the telephoners used a hidden telephone number. In some cases the telephoners told the consumers that they are from the consumers electricity provider to get necessary data to be able to initiate a change of the provider. So the consumers had to make revocations of contracts they never concluded.

Dispute

Holding

The President of the Bundesnetzagentur Jochen Homann held that it is not acceptable that consumers are concerned that way by impermissible telephone advertising and supposed conclusions of a contract.

Comment

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Further Resources

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English Machine Translation of the Decision

The decision below is a machine translation of the German original. Please refer to the German original for more details.

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class="singleview"><h1 class="isFirstInSlot"> Fine against energy supplier for unauthorized telephone advertising</h1><div class="subheadline"><p> President <cite>Homann</cite> : <q>"We will continue to take action against unauthorized telephone advertising"</q></p></div><div class="docData pressrelease"> <span class="label">Issue year</span> <span class="value">2021</span><br /> <span class="label">Release date</span> <span class="value">02/11/2021</span><br /></div><p> The Federal Network Agency has imposed a fine of 250,000 euros on the energy supplier mivolta <abbr title="Company with limited liability">GmbH</abbr> for unauthorized telephone advertising.</p><p> <q>"Consumers were massively affected by unauthorized advertising calls and imputed contracts. This is unacceptable. We continue to take consistent action against companies that act in this way,"</q> says Jochen Homann, President of the Federal Network Agency.</p><h2> Subordinated contracts through "Stadtwerke-Trick"</h2><p> Mivolta <abbr title="Company with limited liability">GmbH</abbr> had harassed consumers nationwide in several hundred cases with illegal advertising calls relating to electricity and gas supply contracts for its own brand “MaXXimo”. The company used sales partners who persistently contacted those affected against their stated will. In addition, some of the calls were made anonymously, as the callers withheld their phone numbers in some cases.</p><p> Many of the advertising calls that are the subject of the proceedings were characterized by misleading conversations. Frequently, the callers introduced themselves with imaginary names such as “nationwide energy agency” or pretended to call those affected on behalf of the Federal Network Agency. This allowed a large number of those affected to be misled.<br/><br/> In several cases, the actual purpose of the call to sell mivolta products was initially concealed. The callers stated that they wanted to show alleged potential cost savings in energy consumption.</p><p> In some cases, the callers also purposefully posed as employees of the current energy supplier for the person called. In this way, they tried to get the information from those affected, such as the meter number, that is required to initiate a change of supplier. Some consumers were subsequently sent contract documents and order confirmations even though they had not consented to a contract. Those affected were then forced, at great expense, to revoke alleged contracts that they had never concluded.</p><h2> Invalid advertising consents and continuous phone harassment</h2><p> In its investigations, the Federal Network Agency found that a significant part of the advertising consents were dated after the respective telephone call. Other of the declarations of consent used, which mivolta had obtained via online competitions, were pre-formulated and designed in a non-transparent manner by the competition provider. Several consumers also reported that their express wish <abbr title="respectively">or</abbr> request not to make further calls had not been taken into account. In extreme cases, those affected report more than 30 call attempts within two weeks.</p><h2> Forbidden number suppression</h2><p> In several cases, the callers also suppressed their phone numbers from the advertising calls and thus concealed the origin of the call. Although the advertising calls were thus partly anonymous, based on further investigations by the Federal Network Agency, mivolta could clearly be blamed.<br/><br/> If companies do not display a phone number during advertising calls and disguise their identity with anonymous calls, fines of up to 10,000 euros can be due.</p><p> The fine against mivolta <abbr title="Company with limited liability">GmbH</abbr> is not yet legally binding. The Bonn District Court decides on a possible objection.</p><h2> Report unauthorized telephone advertising</h2><p> Consumers who receive advertising calls to which they have not consented or which they receive despite an advertising cancellation can report this to the Federal Network Agency at <a class="RichTextIntLink ConfigShortLink" href="telefonwerbung-beschwerde.html;jsessionid=BFF5BE4CB2B34150023C6F53714004E1?nn=265778" title="telephone advertising complaint">www.bundesnetzagentur.de/telefonwerbung-beschwerde</a> .<br/></p><p> <a href="/SharedDocs/Downloads/DE/Allgemeines/Presse/Pressemitteilungen/2021/20210211_UnerlaubteTelefonwerbung.pdf;jsessionid=BFF5BE4CB2B34150023C6F53714004E1?__blob=publicationFile&v=2" class="downloadLink Publication FTpdf" title="for download: press release (pdf) (opens new window)" target="_blank">Press release <span>(pdf / 357 KB)</span></a> </p><div class="sectionRelated"><div class="relatedEnts"></div></div></div></div></div><div class="clear"></div></div></div></div><div id="wrapperFooter" class="fwo"><div class="footer__top"><div class="footer__top-wrapper"><div class="inner dapadding"><div class="social"><h2 class="block-title"> Follow us </h2><div class="social__inner"><svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" width="36.9px" height="30px" viewBox="0 0 36.9 30" style="enable-background:new 0 0 36.9 30;" xml:space="preserve"><style type="text/css">
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