ICO (UK) - Yes Consumer Solutions Ltd: Difference between revisions

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YCSL made 188,493 unsolicited direct marketing calls to customers   
YCSL made 188,493 unsolicited direct marketing calls to customers   
=== Holding ===
=== Holding ===
The ICO found that LTH contravened Regulation 21 of PECR, which establishes that if a company wants to make calls to an individual who has a telephone number which is registered with the Telephone Preference Service Ltd ("TPS").  
The ICO found that LTH contravened Regulation 21 of PECR, which establishes that companies cannot contact individuals for direct marketing purposes who have registered their intent not to receive such calls with the Telephone Preference Service Ltd ("TPS"), where users have been on the list for longer than 28 days.
 
YCSL had the means to check their marketing lists against the TPS, yet still contacted almost 200,000 people without their consent.  


== Comment ==
== Comment ==

Revision as of 11:09, 16 August 2021

ICO (UK) - Yes Consumer Solutions Ltd
LogoUK.png
Authority: ICO (UK)
Jurisdiction: United Kingdom
Relevant Law: Article 4(11) GDPR
Regulation 21 PECR
Regulation 26 PECR
Type: Complaint
Outcome: Upheld
Started:
Decided:
Published: 02.08.2021
Fine: 170000 EUR
Parties: Yes Consumer Solutions Ltd
National Case Number/Name: Yes Consumer Solutions Ltd
European Case Law Identifier: n/a
Appeal: Unknown
Original Language(s): English
Original Source: Information Commissioner's Office (in EN)
Initial Contributor: n/a

The UK DPA fined a company offering call blocking services approximately €200,000 (£170,000) for contacting almost 200,000 to individuals registered with the Telephone Preference Service who had not given their prior consent to receive marketing calls.

English Summary

Facts

The UK DPA ('Information Commissioner's Office', or 'ICO') began investigating Yes Consumer Solutions Limited ('YCSL') after receiving 13 complaints.

YCSL sell nuisance call blocking systems.

YCSL made 188,493 unsolicited direct marketing calls to customers

Holding

The ICO found that LTH contravened Regulation 21 of PECR, which establishes that companies cannot contact individuals for direct marketing purposes who have registered their intent not to receive such calls with the Telephone Preference Service Ltd ("TPS"), where users have been on the list for longer than 28 days.

YCSL had the means to check their marketing lists against the TPS, yet still contacted almost 200,000 people without their consent.

Comment

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English Machine Translation of the Decision

The decision below is a machine translation of the English original. Please refer to the English original for more details.