ICO (UK) - Your Home Improvements Ltd
| ICO (UK) - Your Home Improvements Ltd | |
|---|---|
 | |
| Authority: | ICO (UK) |
| Jurisdiction: | United Kingdom |
| Relevant Law: | Regulation 21 PECR |
| Type: | Investigation |
| Outcome: | Violation Found |
| Started: | |
| Decided: | 20.09.2021 |
| Published: | 22.09.2021 |
| Fine: | 20000 GBP |
| Parties: | Your Home Improvements Ltd |
| National Case Number/Name: | Your Home Improvements Ltd |
| European Case Law Identifier: | n/a |
| Appeal: | Unknown |
| Original Language(s): | English |
| Original Source: | ico.org.uk (in EN) |
| Initial Contributor: | n/a |
The UK DPA fined a household repair company approximately €23,250 (GBP 20,000) for making 1,718 unsolicited direct marketing calls.
English Summary
Facts
In August 2020, the ICO noticed a number of complaints made to the Telephone Preference Service ('TPS') about unsolicited marketing calls from a specific calling line identifier. It checked who made the calls and traced them all to 'Your Home Improvements Ltd'. It opened an investigation against the company and determined that the calls were all made for the purposes of direct marketing.
Holding
The ICO held the company infringed Regulation 21 PECR by making 1,718 unsolicited calls for direct marketing purposes to people registered with the TPS. It found the contravention to be serious and negligent. It fined the company approximately €23,250 (GBP 20,000).
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English Machine Translation of the Decision
The decision below is a machine translation of the English original. Please refer to the English original for more details.
Action we've taken/
Enforcement/
Your Home Improvements Ltd MPN
Your Home Improvements Ltd
Date
22 September 2021
Type
Monetary penalties
Sector
Retail and manufacture
Your Home Improvements Ltd have been fined for making 1,718 unsolicited calls for direct marketing purposes to people who were registered with the Telephone Preference Service (TPS). This resulted in 4 complaints being made to the TPS and the Commissioner.
Further Reading
Your Home Improvements Ltd monetary penalty notice
Action we've taken
PDF (345.7K)
Your Home Improvements Ltd enforcement notice
Action we've taken
Action we've taken/
Enforcement/
Your Home Improvements Ltd MPN
Your Home Improvements Ltd
Date
22 September 2021
Type
Monetary penalties
Sector
Retail and manufacture
Your Home Improvements Ltd have been fined for making 1,718 unsolicited calls for direct marketing purposes to people who were registered with the Telephone Preference Service (TPS). This resulted in 4 complaints being made to the TPS and the Commissioner.
Further Reading
Your Home Improvements Ltd monetary penalty notice
Action we've taken
PDF (345.7K)
Your Home Improvements Ltd enforcement notice
Action we've taken
EnglishCymraegEnglishCymraeg
