ICO (UK) - Yes Consumer Solutions Ltd
| ICO (UK) - Yes Consumer Solutions Ltd | |
|---|---|
 | |
| Authority: | ICO (UK) |
| Jurisdiction: | United Kingdom |
| Relevant Law: | Article 4(11) GDPR Regulation 21 PECR Regulation 26 PECR |
| Type: | Complaint |
| Outcome: | Upheld |
| Started: | |
| Decided: | |
| Published: | 02.08.2021 |
| Fine: | 170000 EUR |
| Parties: | Yes Consumer Solutions Ltd |
| National Case Number/Name: | Yes Consumer Solutions Ltd |
| European Case Law Identifier: | n/a |
| Appeal: | Unknown |
| Original Language(s): | English |
| Original Source: | Information Commissioner's Office (in EN) |
| Initial Contributor: | n/a |
The UK DPA fined a company offering call blocking services approximately €200,000 (£170,000) for contacting almost 200,000 to individuals registered with the Telephone Preference Service who had not given their prior consent to receive marketing calls.
English Summary
Facts
The UK DPA ('Information Commissioner's Office', or 'ICO') began investigating Yes Consumer Solutions Limited ('YCSL') after receiving 13 complaints.
YCSL sell nuisance call blocking systems.
YCSL made 188,493 unsolicited direct marketing calls to customers
Holding
The ICO found that LTH contravened Regulation 21 of PECR, which establishes that companies cannot contact individuals for direct marketing purposes who have registered their intent not to receive such calls with the Telephone Preference Service Ltd ("TPS"), where users have been on the list for longer than 28 days.
YCSL had the means to check their marketing lists against the TPS, yet still contacted almost 200,000 people without their consent.
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English Machine Translation of the Decision
The decision below is a machine translation of the English original. Please refer to the English original for more details.
