CFI Brussels - 2021/2476/A
| Trib. Civ. Bruxelles - 2021/2476/A | |
|---|---|
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| Court: | Trib. Civ. Bruxelles (Belgium) |
| Jurisdiction: | Belgium |
| Relevant Law: | Article 77 GDPR 1382 Civil code 1382 code civil |
| Decided: | 27.05.2022 |
| Published: | |
| Parties: | |
| National Case Number/Name: | 2021/2476/A |
| European Case Law Identifier: | |
| Appeal from: | |
| Appeal to: | Unknown |
| Original Language(s): | French |
| Original Source: | noyb (in French) |
| Initial Contributor: | n/a |
The Brussels Tribunal held that the Belgian DPA did not properly handled the case of a complainant and committed a breach of its duty of care by not handling his request to reach an amicable solution within a reasonable period of time.
English Summary
Facts
Mr X had filed a complaint with the Belgian DPA because his ex-wife was posting pictures of his son on Facebook. The litigation Chamber closed the case. The litigation Chamber further suggested to the complainant to request a mediation to the dedicated service within the DPA, in order to reach an amicable settlement between him and his ex-wife. The complainant sent the request for mediation on 30 December 2019. The complainant only received an answer from the DPA on 18 May 2020. After several reminders, the DPA informed the complainant on 1 October 2020 that the mediation did not succeed. The complainant sued the DPA for damages before the Brussels court for not dealing with his case in a timely manner and with the appropriate care.
Holding
The Tribunal held that the Belgian DPA lacked of diligence on the following grounds: - no explanation was given to the complainant on the different steps undertaken to handle the complaint, despite the numerous reminders sent by the complainant - not having answered to the complainant despite having committed to provide an answer before 15 August 2020 - not having handled the case within a reasonable period of time
The DPA is ordered to pay a symbolic amount of 1 euro to the complainant, since no further damage could be demonstrated by the complainant as a consequence of the lack of diligence.
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English Machine Translation of the Decision
The decision below is a machine translation of the French original. Please refer to the French original for more details.
