BVwG - W176 2265088-1

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BVwG - W176 2265088-1
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Court: BVwG (Austria)
Jurisdiction: Austria
Relevant Law: Article 5(1)(a) GDPR
Article 6(1) GDPR
Article 6(1)(f) GDPR
Article 12 GDPR
Article 13 GDPR
Article 14 GDPR
Article 17 GDPR
Decided: 06.10.2023
Published: 20.10.2023
National Case Number/Name: W176 2265088-1
European Case Law Identifier:
Appeal from:
Appeal to:
Original Language(s): German
Original Source: BVwG (in German)
Initial Contributor: co

The Austrian Federal Administrative Court (Bundesverwaltungsgericht - BVwG) reversed the decision of the Austrian DPA (Datenschutzbehörde - DSB) concerning the lawfulness of processing activities by a credit agency, stating that relevant payment history data of a data subject could lawfully be saved by the agency up to five years from the date of settlement of outstanding debts.

English Summary


A data subject submitted a request to the controller, a credit agency, to delete personal data relating to her. The data in question referred to three debts in the amounts of around €24, €35 and €1,000 which she had paid off by the time the complaint was filed.

The controller responded that it would not delete such data and submitted that its processing activities relate to credit data which is relevant for establishing creditworthiness of data subjects on the basis of Article 6(1)(f) GDPR, as it has a legitimate interest to provide third parties, whose activities entail a credit risk, with accurate credit data. For these third parties it is essential to consult the database provided by the controller, in order to be able to assess the payment behavior of their potential contractual partners, such as the data subject in this case. The controller claimed that it is important to keep data relating to, among others, unpaid bills in their database, as they significantly increase the chances of future default and thus constitute relevant credit data.

For the sake of accuracy under Article 5(1)(d) GDPR, the controller submitted that it is important to also keep records of debts that have been paid off, in fact, if the controller were to delete data relating to already settled debts of the data subject, this would create a distorted picture of her creditworthiness. In this case, the data subject had been sent several reminders by creditors before she actually settled her debts, whereby the creditors had to put debt recovery measures in place and suffered temporary damages from the unpaid bills. In the present case, the debts had been settled in 2019 and 2020, after being left unpaid for about three years.

On 5 August 2022, the data subject brought a complaint with the DSB following the refusal by the controller to delete credit data relating to her, claiming also that the controller failed to inform her that data relating to her credit history were being saved for up to five years. Further, she claimed that such data processing had a negative impact on her as she was not granted a loan that she needed in order to start her own business.

The DSB decided on the case on 8 November 2022, stating that it could not be established that the controller had sufficiently informed the data subject about the processing of her personal data relating to the three debts referred to above. In the DSB’s view, the controller failed to provide the DSB with evidence that the data subject was informed, despite being asked to and thus acted in violation of its information duties derived from Article 5(2) GDPR. As a consequence, the DSB held the processing of the complainant’s personal data by the controller to be unlawful as it did not constitute “transparent processing in good faith” under Article 5(1)(a) GDPR and ordered the controller to delete her data according to Article 17 GDPR within two weeks.

The controller appealed the decision before the BVwG, claiming that a mere violation of Article 12 GDPR, Article 13 GDPR or Article 14 GDPR cannot imply unlawful processing activities and that an obligation to delete personal data cannot exclude any exceptions, bringing the example that under Article 17(1)(d), even upon withdrawal of consent, personal data about a data subject can continue to be processed given a valid legal basis.


The BVwG first assessed the legality of processing of payment history data by the controller. The DSB held that the concept of good faith, as relied upon by the DSB should be interpreted in light of the GDPR and this means it has to be understood as “fairly”. According to Recital 47 GDPR, this also means that the reasonable expectations of the data subject have to be taken into account. In addition to this, the BVwG reiterated the importance of the principle of transparency of processing enshrined in Article 13 GDPR and Article 14 GDPR and the obligation to provide information under Article 12 GDPR. After finally obtaining relevant information by the controller, the BVwG came to the conclusion that the data subject had been duly informed about the fact that her data would be used for credit-ranking purposes and on top of this, the data subject also had access to the privacy policy of the controller and could obtain more information about processing. It could thus not be held that the controller violated Article 5(1)(a) GDPR. In this regard, the BVwG added that compliance with Article 14 GDPR cannot be considered as a ground for establishing the lawfulness of processing under Article 6(1) GDPR.

Moreover, the BVwG held that personal data should be deleted according to Article 17 GDPR, upon request, when they are no longer necessary to fulfil the aims for which they were initially collected, if the processing is unlawful or in case of objection by the data subject. In this case, the BVwG noted that the lawfulness of processing depends on the balancing of interests under Article 6(1)(f) GDPR. The BVwG’s balancing exercise took account of its previous case-law where it had been established that credit agencies have an interest in saving credit data about a data subject when this relates to settled debts for even up to five years, but this should be assessed on a case-by-case basis. In the case at hand, the BVwG found that, given the role played by the controller as a credit agency, it has an interest in providing potential creditors with payment history and default information about the data subject, so that they can calculate the risk for possible future defaults. This, the BVwG held, is a clear, unambiguous purpose, provided by law (§ 152 GewO).

As regards the duration of processing, the BVwG found that the controller did have an interest to provide its contractual partners with sufficient information to calculate credit risks, and it is required by EU Law (here the BVwG quoted Regulation (EU) No 575/2013 on prudential requirements for credit institutions and investment firms) to take into account payment behavior of the data subject of at least the past five years. In the case at hand, the oldest piece of information on the data subject’s default was recorded four and a half years earlier. Further, the BVwG did not consider the amount of the debts of €23 and €35 to be too low, as it reiterated that observing the data subject’s payment behavior is essential for the contractual partners of the controller and this may also include lower-amount debts.

Against this background, the BVwG held that the rights and interests of the data subject not to be economically disadvantaged from the processing, did not override those of the controller, which makes the processing lawful under Article 6(1)(f) GDPR. The BVwG thus held that the initial complaint with the DSB should have been dismissed as unfounded.


This judgment sheds light on the interesting relation (or lack thereof) between the failure to provide information to a data subject and the lawfulness of processing. The BVwG's jurisprudence seems to confirm the idea that a "mere" violation of Articles 12, 13 or 14 cannot constitute a valid ground for considering the whole processing activities unlawful. Yet, it must be reiterated that, as quoted in the DSB decision in this case, even the CJEU in case C-201/14, held that there is a strong correlation between Articles 13 and 14 GDPR and Article 5(1)(a) GDPR, as the provision of information to data subjects is essential in allowing them to exercise their rights.

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English Machine Translation of the Decision

The decision below is a machine translation of the German original. Please refer to the German original for more details.

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