ICO (UK) - Your Home Improvements Ltd

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ICO (UK) - Your Home Improvements Ltd
LogoUK.png
Authority: ICO (UK)
Jurisdiction: United Kingdom
Relevant Law:
Regulation 21 PECR
Type: Investigation
Outcome: Violation Found
Started:
Decided: 20.09.2021
Published: 22.09.2021
Fine: 20000 GBP
Parties: Your Home Improvements Ltd
National Case Number/Name: Your Home Improvements Ltd
European Case Law Identifier: n/a
Appeal: Unknown
Original Language(s): English
Original Source: ico.org.uk (in EN)
Initial Contributor: n/a

The UK DPA fined a household repair company approximately €23,250 (GBP 20,000) for making 1,718 unsolicited direct marketing calls.

English Summary

Facts

In August 2020, the ICO noticed a number of complaints made to the Telephone Preference Service ('TPS') about unsolicited marketing calls from a specific calling line identifier. It checked who made the calls and traced them all to 'Your Home Improvements Ltd'. It opened an investigation against the company and determined that the calls were all made for the purposes of direct marketing.

Holding

The ICO held the company infringed Regulation 21 PECR by making 1,718 unsolicited calls for direct marketing purposes to people registered with the TPS. It found the contravention to be serious and negligent. It fined the company approximately €23,250 (GBP 20,000).

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Further Resources

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English Machine Translation of the Decision

The decision below is a machine translation of the English original. Please refer to the English original for more details.


        

    
        
            
    
        
                
                        Action we've taken/
                
                
                        Enforcement/
                
                
                        
                            Your Home Improvements Ltd MPN
                        
                
        
    
                Your Home Improvements Ltd
            
        
    
        
        
            
                        Date
                            22 September 2021
                        Type
                            Monetary penalties
                        Sector
                            Retail and manufacture
            
        
    

    
        
            

        

                
            Your Home Improvements Ltd have been fined for making 1,718 unsolicited calls for direct marketing purposes to people who were registered with the Telephone Preference Service (TPS). This resulted in 4 complaints being made to the TPS and the Commissioner.

        

        Further Reading
            
                
                    
                        Your Home Improvements Ltd monetary penalty notice
                            
                                    Action we've taken
                                    PDF (345.7K)
                            
                        
                    
                
                
                    
                        Your Home Improvements Ltd enforcement notice
                            
                                    Action we've taken
                            
                        
                    
                
        

        
    

    
    
        
            
    
        
                
                        Action we've taken/
                
                
                        Enforcement/
                
                
                        
                            Your Home Improvements Ltd MPN
                        
                
        
    
                Your Home Improvements Ltd
            
        
    
        
        
            
                        Date
                            22 September 2021
                        Type
                            Monetary penalties
                        Sector
                            Retail and manufacture
            
        
    

    
        
            

        

                
            Your Home Improvements Ltd have been fined for making 1,718 unsolicited calls for direct marketing purposes to people who were registered with the Telephone Preference Service (TPS). This resulted in 4 complaints being made to the TPS and the Commissioner.

        

        Further Reading
            
                
                    
                        Your Home Improvements Ltd monetary penalty notice
                            
                                    Action we've taken
                                    PDF (345.7K)
                            
                        
                    
                
                
                    
                        Your Home Improvements Ltd enforcement notice
                            
                                    Action we've taken
                            
                        
                    
                
        

        
    
EnglishCymraegEnglishCymraeg